AI agents for
consumer complaints.

Capture complaints, prepare responses and file them with Procon, Consumidor.gov, ombudsman offices and regulatory agencies, with human approval. Resolve complaints before they become fines or lawsuits.

Book a free assessment→How it works ↓

SOFIRA · AGENT · LIVE

12:48:03capture.receivedprocon-santos · #2401

12:48:04case.classifiedincorrect charge

12:48:05order.retrieved#88212 · 2 interactions

12:48:06evidence.requestingcrm · orders

12:48:11evidence.ready3 docs attached

12:48:12policy.appliedrefund v4

12:48:14response.draftingdraft v3

ASSESSMENT

What is holding
your operation back

CHALLENGE · 01

Risk of missed deadlines

Agencies such as Procon can impose fines

CHALLENGE · 02

No centralized visibility

And the risk of overloading your team

CHALLENGE · 03

Large volumes of documents

Different formats and sources

CHALLENGE · 04

Manual, repetitive workflows

Prone to human error

HOW IT WORKS

Take back control,
from intake to filing

Automatic multichannel intake

We integrate with Procon, Consumidor.gov and regulatory agency portals. Receive all complaints in a single inbox and stay on top of deadlines.

INBOX · COMPLAINTS

Procon-SPComplaint 2025-44218 · Late deliveryD-102 min ago

PROCONSUMIDORComplaint 7712 · Defective productD-1514 min ago

CONSUMIDOR.GOVComplaint 8821 · Incorrect chargeD-81 hr ago

OMBUDSMANTicket 33914 · Cancellation request—3 hr ago

Procon-RJHearing scheduled · 12 MayD-3yesterday

● 12 NEW · LAST SYNC 30s agoAUTO-SYNC

In-depth evidence analysis

AI reads thousands of supporting records in minutes — contracts, work orders, audio recordings and emails — and identifies the root cause.

ANALYSIS · CASE 2025-44218

CONTRACTservice_contract_v2.pdf

100%

WORK ORDERwork_order_44218.pdf

100%

AUDIOcall_transcript_03.txt

100%

LOGdelivery_log.json

22%

CRMcustomer_history.csv

✦ ROOT CAUSE IDENTIFIED92% confidence

A logistics failure at the São Paulo distribution center on 18 Apr (batch #441) delayed 1,240 deliveries; action taken: replacement delivery completed on 20 Apr (NF-e #88212).

5 sources · 4,218 excerptstime: 47s

Responses based on your company policies

Each response applies your company’s service policies to the facts of the case, with documents supporting the actions taken. Ready for human review and approval.

RESPONSE · CIP 2025-44218 · PROCON-SP

FactsActionsDocuments

TO PROCON-SP · COMPLAINT NO. 2025-44218

In response to the complaint, [Company] states:

1. What happened. Order NF-e #44218 was affected by a logistics failure at our distribution center on 18 Apr 2025.

2. What we did. Replacement delivery on 20 Apr 2025 (proof attached) and shipping costs refunded on 22 Apr 2025.

3. Resolution. A R$ 50.00 credit is already available in the consumer’s account. We remain available through…

✦ 3 documents attached · refund policy v4REVIEW →

Human approval and filing

A human reviews and approves every response before filing. Sofira files it on the agency’s portal on your company’s behalf and records who approved it and when.

FILING · 2025-44218

Marina Ribeiro · Reviewer

approved the response · 38s ago

✓ APPROVED

Response generated14:02:11

Review · Marina Ribeiro14:08:42

Approval · Marina Ribeiro14:09:20

Approver and timestamp recorded14:09:22

Filing on the Procon-SP portal...

FILING REFERENCE

#PRC-SP-2025-009872134

SLA REMAINING

8 days

WHO IT IS FOR

Move beyond AI experiments.
Start working with it.

TRUST

Reliability and Security.

PILLAR · 01

Built for Brazil’s LGPD

Rigorous governance for handling sensitive data to safeguard the privacy of your company and your customers.

PILLAR · 02

Certified infrastructure

We run on cloud providers with ISO 27001 and SOC 2 certifications, with access controls, logs and encryption.

PILLAR · 03

Data Protection at Rest and in Transit

Your data is protected by advanced layers of encryption, ensuring access is restricted to your operation.

QUESTIONS

FAQ — Sofira.ai

Before you book.

The questions customer service, ombudsman and legal teams ask most often when they first contact us.

Sofira is an AI agent platform for consumer complaints handled through administrative channels: Procon, Consumidor.gov, ombudsman offices and regulatory agencies. It captures complaints, organizes deadlines and documents, identifies the root cause and prepares responses based on your company’s policies. A human reviews and approves every response before filing, and your company always decides what to say.

No. Sofira does not train AI models on your data. We configure the agents with your policies, response templates and product data, isolated in your environment. Our contracts with the AI providers we use include a no-training clause.

We integrate with Procon and Consumidor.gov portals, CRMs, ticketing systems, email and internal tools via API. Typical technical onboarding takes 2 to 4 weeks.

Yes. We import your response templates, service policies and business rules. The agents follow this standard, as approved by your company.

INSIGHTS · BLOG (PT)

AI and strategy for legal teams

AI for legal and customer service teams, management and strategy — by Priscila Holanda. Straight to the point, without legal jargon. Articles in Portuguese.

View all articles (PT)→

Strategy & Career

Prioritization matrix highlighting the high-impact, low-effort quadrant

Start here

The Practical Guide to Becoming a Strategic Lawyer

Everyone says you need to understand the business. No one explains how. A practical playbook: frameworks, a financial glossary and a business case to move beyond being seen as a cost center.

PHPriscila HolandaCEO · Sofira Read article (PT) →

AI for Legal Teams